See What Our Guests Say About Our Excellent Services and Upscale Hotel Experience

We Proudly Share Our 5-Star Hotel Guest Reviews

We Know Reviews Are Important To You

In today’s world, the customer review is an essential part of online shopping experience. Historically, word of mouth reviews has always been important. Your bestie goes on vacation and stays at an amazing luxury hotel, and when she gets back, tells you about her phenomenal experience. Then you find out you are going to the same city and decide to book at the same hotel. Now, with online reviews and customer comments on everything, our “bestie” could be a stranger named Paul from Australia. But Paul’s comments and experience are extremely valuable and play a significant role in your decision-making process. In fact, according to, 91% of people read reviews and 84% trust them as much as their friends personal recommendations.

We Strive For Perfection

This is why we are sharing our guest reviews with you. Our entire team at the JW Marriott Houston Downtown thrive by providing exceptional service for our hotel guests. From the moment our guests arrive to our centrally located hotel in downtown Houston, our teams aim to anticipate your every need with a warm smile and personal approach to each guest interaction. In addition to our outstanding guest services, we have award-winning design and architecture that awe and inspire. Your first step into our luxurious living room and throughout the hotel, you will be mesmerized by our art pieces and numerous gallery spaces. Art and culture aficionado’s revel at the curated art program we proudly host, paying homage to Houston’s local art scene and showcasing talented artists from the region.

Guest Rooms Provide A Personal Retreat

Beyond our customer service and hotel design, we receive 5-star reviews by guests looking to stay at the best hotel in Houston because of our hotel rooms – which we love to refer to as “intimate sanctuaries”. Enriched by beautiful finishes, sophisticated patterns, and warm colors, our 328 guest rooms and suites are artfully conceived, beautifully detailed, supremely comfortable and intelligent in their demeanor. Guest feel at home with our in-room amenities including signature JW linens and bedding, over-sized bathtubs, and personal iPad in each room to connect automatically to our front desk team who are at your service 24/7.

Location, Location, Location!

Being centrally located to Houston’s entertainment, sports and convention districts can be the cherry on top of your stay with us. However, we like to think our Luxury Tesla Shuttle may be the whip cream! The complimentary shuttle service provides travel to and from destinations within a 5-mile radius of the hotel, which includes seeing our World Champion Houston Astros play at Minute Maid Park, checking out one of the nation’s top concerts or tour shows at the Toyota Center, attending a major conference at the George R. Brown Convention Center or going to a thrilling live theater show at Hobby Center in the Houston Theater District.

So, what are you waiting for? Below we bring you a snapshot of our Google Reviews. Checkout all of our Google reviews and book your room with us today!

Need more convising?  Check out our top five reasons you’ll always want to choose the JW as your preferred luxury hotel in Houston.